INTRODUCTION Welcome to Veganic Mart! These Terms and Conditions govern your access to and use of the Website (defined below) among other things. By using this Website, you affirm that you are of legal age to enter into these Terms and Conditions, or, if you are not, that you have obtained parental or guardian consent to enter into these Terms and Conditions and your parent or guardian consents to these Terms and Conditions on your behalf. If you violate or do not agree to these Terms and Conditions, then your access to and use of the Website is unauthorized. You shall not use this Website if you are not competent to contract under the applicable laws, rules and regulations. 1.1. DEFINED TERMS: In these Terms and Conditions
When we say “Veganic Mart” we mean M/s. Veganic an India based company incorporated under the Indian Companies Act and any subsidiaries of M/s. Veganic (including any subsidiaries that M/s. Veganic may form or acquire in the future), and their affiliates, directors, officers, employees and agents. We also refer to Veganic Mart as “we,” “us” and “our.” But when we say “Veganic Mart Entities,” we mean Veganic Mart; its suppliers, vendors, contractors, and licensors.
M/s. Veganic is the owner and operator of www.veganicmart.com and is engaged in the business of curating, designing and selling consumer products under the brand name “Veganic Mart”. When we say “Website”, we mean the website www.veganicmart.com, and all related functionality, services, and content offered by or for Veganic Mart on or through www.veganicmart.com, and includes the systems, servers, and networks used to make the Website available.
When we say “you” or “your” we mean any customer or user (like you!) of this Website and any person who has notice of these Terms and Conditions.
When we say “Terms and Conditions,” we mean these Terms and Conditions and all other terms and policies posted by Veganic Mart on the website (and any updates by Veganic Mart to these Terms and Conditions and those terms and policies). 1.2. UPDATES: We may update these Terms and Conditions from time to time by notifying you of such changes by any reasonable means, including by posting a revised Terms and Conditions through the Website. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Terms and Conditions incorporating such changes or otherwise notified you of such changes. You agree that it your responsibility to regularly check www.veganicmart.com, for any updated Terms and Conditions. In addition, by continuing to use or access to the Website or otherwise engaging with Veganic Mart after we post any changes, you accept the updated Terms Website. The “Last Updated” legend indicates when these Terms and Conditions were last changed.
USE OF THE WEBSITE 3.1. You certify that the information you provide on or through the Website is accurate and complete. 3.2. You are solely responsible for maintaining the confidentiality and security of your account including username, password, payment information etc. 3.3. Veganic Mart is not responsible for any losses arising out of the unauthorized use of your account. 3.4. You agree that Veganic Mart does not have any responsibility if you lose or share access to your device. Any agreement between you and the issuer of your credit card, debit card, or other form of payment will continue to govern your use of such payment method on the Website. 3.5. You agree that Veganic Mart is not a party to any such agreement, nor is Veganic Mart responsible for the content, accuracy, or unavailability of any method used for payment. 3.6. Your account may be restricted or terminated for any reason, at our sole discretion. Except as otherwise provided by law, at any time without notice to you, we may (1) change, restrict access to, suspend, or discontinue the Website or any portion of the Website, and (2) charge, modify, or waive any fees required to use any services, functionality or other content available through the Website or any portion of the Website. 3.7. In connection with the Website, you will not: 3.7.1. Make available through or in connection with the Website any virus, worm, Trojan horse, Easter egg, time bomb, spyware, or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software, or equipment. 3.7.2. Use the Website for any commercial purpose, or for any purpose that is fraudulent or otherwise tortious or unlawful. 3.7.3. Harvest or collect information about users of the Website. 3.7.4. Interfere with or disrupt the operation of the Website or the systems, servers, or networks used to make the Website available, including by hacking or defacing any portion of the Website; or violate any requirement, procedure or policy of such servers or networks. 3.7.5. Restrict or inhibit any other person from using the Website. 3.7.6. Reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute, or otherwise exploit any portion of (or any use of) the Website except as expressly authorized in these Terms and Conditions, without Veganic Mart’s express prior written consent. 3.7.7. Reverse engineer, decompile, or disassemble any portion of the Website, except where such restriction is expressly prohibited by applicable law. 3.7.8. Remove any copyright, trademark, or other proprietary rights notice from the Website. 3.7.9. Frame or mirror any portion of the Website, or otherwise incorporate any portion of the Website into any product or service, unless you obtain Veganic Mart’s express prior written consent to do so. 3.7.10. Cause injury to any person or entity. 3.7.11. Violate any law, rule, or regulation, or these Terms and Conditions. 3.7.12. You will not use the Veganic Mart’s name, logo, or brand to (1) send any unsolicited or unauthorized content, including advertising, promotional materials, email, junk mail, spam, or other form of solicitation; or (2) use any meta tags or other hidden text or metadata utilizing a Veganic Mart trademark, logo, URL, or product name without Veganic Mart’s written consent; 3.7.13. You will not attempt to do anything, or permit, encourage, assist, or allow any third party to do anything, prohibited in this Section, or attempt, permit, encourage, assist, or allow any other violation of these Terms and Conditions.
PRODUCTS PROVIDED BY Veganic Mart 4.1. NO PRODUCTS RELATED TO HEALTH, WELLNESS, NUTRACEUTICALS ARE INTENDED TO SUBSTITUTE FOR THE DIAGNOSIS, TREATMENT AND ADVICE OF A MEDICAL PROFESSIONAL, AND SUCH MATERIALS DO NOT COVER ALL POSSIBLE USES, PRECAUTIONS, SIDE EFFECTS, AND INTERACTIONS, AND SHOULD NOT BE CONSTRUED TO INDICATE THAT ANY PRODUCT IS SAFE OR EFFECTIVE FOR YOU. CONSULT THE PRODUCT INFORMATION (INCLUDING PACKAGE INSERTS) REGARDING DOSAGE, PRECAUTIONS, WARNINGS, AND INTERACTIONS, AND YOUR MEDICAL PROFESSIONAL, FOR GUIDANCE BEFORE USING ANY SUCH PRODUCTS. 4.2. THE Veganic Mart ENTITIES ASSUME NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE BASED ON THE PRODUCTS. 4.3. Always read labels, warnings, directions, and other information provided with the product before using or consuming the product. For additional information about a product, please contact the manufacturer. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. If you find a product is not as described, your sole remedy is to return it in unused condition (excluding products that are not eligible for return), in accordance with Veganic Mart’s Return Policy. It is your responsibility to ascertain and obey all applicable local, state, federal, and foreign laws (including minimum age requirements) regarding the purchase, possession, and use of any Product.
ORDER PLACEMENT AND ACCEPTANCE 5.1. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the products, as well as all shipping and handling charges and taxes as may be applicable. 5.2. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is cancelled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will attempt to contact you if all or any portion of your order is cancelled. 5.3. Veganic Mart reserves the right, including without prior notice, to limit the quantity of items purchased per person, per household, or per order for any reason. We will attempt to notify you should such limits be applied. Veganic Mart also reserves the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms and Conditions, “reselling” will be defined as purchasing or intending to purchase any product(s) from Veganic Mart for the purpose of engaging in a commercial sale of the same product(s) to a third party.
PAYMENT POLICY 6.1. PRICING INFORMATION 6.1.1. Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updating may occur. Veganic Mart reserves the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer. Veganic Mart may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may be different on the website or from prices available in Veganic Mart or on associated Veganic Mart apps. Prices are subject to change without advance notice. 6.1.2. All prices on this web site are given in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument. 6.1.3. All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice. Some products which are listed on the web stores such as fresh fruits and vegetables are products where prices change on a daily basis. You will be billed the prices prevalent during the invoicing of the products. However, for the products such as fresh fruits and vegetables, differential amount due to differential weight shall be adjusted in the customer invoice copy on delivery. Our products are liable for taxes, as applicable in India. 6.2. PAYMENT OPTIONS We support the following payment options at Veganic Mart:
Cash On Delivery (available in selected pin codes)
Net banking / Direct Debit payments from select banks. A complete list is available at the time of checkout process and prior to making payments for any purchases).
Wallets (PayTm, Mobikwik, Amazon Pay, Phone Pe etc.)
Pay Later (Ola Money, ePayLater etc.)
PayPal 6.3. PROMOTIONAL CODES Promotional codes are limited in nature and may expire or be discontinued with or without notice. Promotional codes are void where prohibited by law. Promotional codes may not be copied, sold, or otherwise transferred. They are not redeemable for cash and are subject to cancellation or change at any time for any reason without notice. We reserve the right in our discretion to impose conditions on the offering of any promotional code. 6.4. GIFT CARDS 6.4.1. Risk of loss and title. The risk of loss and title to any gift cards passes to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable. 6.4.2. Nonreturnable; not for resale. Notwithstanding anything contained in these Terms and Conditions, Veganic Mart plastic Gift Cards and eGift Cards (“Veganic Mart Gift Cards”) are not returnable or refundable for cash. Resale of Veganic Mart Gift Cards is strictly prohibited. 6.4.3. Acceptance locations. Unless other restrictions apply, Veganic Mart Gift Cards may be used at any Veganic Mart store; or on-line at www.veganicmart.com. 6.4.4. Not for promotional use. Veganic Mart Gift Cards may be used as personal or business gifts, but may not be used in connection with any marketing, advertising or other promotional activities (including without limitation via websites, Internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts). 6.4.5. Lost or Stolen Gift Card. Lost or stolen cards will not be replaced. Veganic Mart shall not have any liability towards (i) lost or stolen Veganic Mart Gift Cards or (ii) use of any Veganic Mart Gift Cards by third parties through your www.veganicmart.com account. You are solely responsible for keeping the password for your www.veganicmart.com account safe and for any activity conducted under your account. 6.5. CASH ON DELIVERY 6.5.1. Limit Veganic Mart’s Cash on Delivery option allows you to pay order value at the time of delivery for all orders up to Rs. 14,999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required. To pay for any order using Cash on Delivery (COD) mode of payment, please select the ‘Cash On Delivery’ option on the payment page. Cash on Delivery option is available only in selected pin codes. However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, ‘Order Rejection Percentage’ shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options. 6.5.2. Decrease In COD Limit Further, the COD limit for any user may get decreased to Rs. 4,999, Rs.1,499 or Rs. 0 on the basis on Order Rejection Percentage and can be reset to Rs.14,999 basis on order acceptance percentage and number of prepaid orders placed, post limit decrease. 6.6. GST CHARGES 6.6.1. GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product’s sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc. 6.6.2. Following rules will govern whether or not additional GST will be applicable on the products purchased by you: 126.96.36.199. GST applicability: (a) For a product, (i) if the fulfilment is done on or after July 1st, 2021 and (ii) if the order is placed before 15th November, 2021, and (iii) total discount percentage is more than 19% of MRP, then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers. (b) For a product, if the order is placed on or after 15th November 2021, the discounted prices displayed on Website shall be inclusive of all taxes, including GST. 188.8.131.52. GST amount: If applicable, the amount of GST collected from customer depends on category, for example: (i) Pickles: Max 12% (ii) Cookies, Chocolates: Max 18% (iii) Molasses: Max. 28% (iv) Spices, Masalas: Max 5% 184.108.40.206. On and from 15th November, 2018, the discounted prices displayed on the Website shall be inclusive of all taxes. 6.7. PAYMENT FAILURE Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank. 6.8. REFUND OF GST AMOUNT ON CANCELLED / RETURNED PRODUCT If you return the product, the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However, no refunds of GST/VAT shall be made in relation to shipping charges collected from the consumer under Veganic Mart shipping policy. 6.9. PAYMENT SECURITY Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the webstore is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind. Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.